News and events from TaxCalc
Sounds unlikely? Surely most firms expect to wait a little longer for support from their software suppliers in the run up to the return filing deadline? True, but I’m pleased to say things are different for TaxCalc customers.
Maintaining excellence in Customer Support is as important to us as every other aspect of our business offering. Other providers might identify Support as an easy target for cost-savings. We, on the other hand, invest heavily in our Support team to provide a prompt, and technically-superior service to our customers. For instance, we place great emphasis on answering our Support Line in seconds rather than minutes. I’m exceptionally proud to tell you that our team achieved an average of only 22 seconds to answer our customers during January. Those of you who’ve had the ‘pleasure’ of waiting for 20 minutes and more for other providers to handle your query in the past will appreciate the speediness of this level of response.
I joined TaxCalc last year. Having come from a different software house it was a breath of fresh air to see the positive way tasks are collaboratively approached here. It’s evident that everyone is passionate about the work they do for our customers. My background is implementing software into new practices and reviewing existing setups to ensure the software is used efficiently as early as possible.
Looking after our customers is at the heart of what we do at TaxCalc. Our award-winning support is just one of the things that sets us apart from our competitors. Here we meet Melissa Field, Customer Support Manager, who heads up the team that makes it happen.
Our CEO Tracy is a lady with great experience in many different aspects of the business world. She's famous here at TaxCalc for providing an opinion or pearl of wisdom on the widest range of subjects, from Tax to Trump. Recently Tracy has contributed insights and features to a number of business publications. Here's one of her latest articles. We hope you enjoy!
Here at TaxCalc we have a fantastic team and are very proud of our people. So that you can get to know us better, we'd like to introduce you to a different member of our staff. This time we focus on Jamie Royston-Smith in our Sales Team.