Cookies on TaxCalc.com   This website uses cookies to collect anonymous information on how visitors use our site.   Find out more  
Knowledge Base
Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Client Hub
Practice Management
VAT Filer
CloudConnect
Anti-Money Laundering
Support home
Hot Topics
SimpleStep Guides
Release Notes
Technical
Known Issues

HMRC Status
Useful Links
Accountancy Practices
and Tax Advisors
 
Individuals, Businesses, Trusts
and Partnerships
Making Tax Digital
SOFTWARE
Client Hub
Accounts Production
Tax Return Production
VAT Filer
Company Incorporator
Companies House Forms


SERVICES
CloudConnect
AML Identity Checking
SOFTWARE
Individual
Limited Company
Trust
Partnership

For Accountancy Practices and Tax Advisors

For Individuals, Businesses, Trusts and
Partnerships

TaxCalc Blog

News and events from TaxCalc

Articles written by Simon Guest

Simon Guest (3)
24 February 2017

January? The best time of year to call TaxCalc Support?

Sounds unlikely? Surely most firms expect to wait a little longer for support from their software suppliers in the run up to the return filing deadline? True, but I’m pleased to say things are different for TaxCalc customers.

Maintaining excellence in Customer Support is as important to us as every other aspect of our business offering. Other providers might identify Support as an easy target for cost-savings. We, on the other hand, invest heavily in our Support team to provide a prompt, and technically-superior service to our customers. For instance, we place great emphasis on answering our Support Line in seconds rather than minutes. I’m exceptionally proud to tell you that our team achieved an average of only 22 seconds to answer our customers during January. Those of you who’ve had the ‘pleasure’ of waiting for 20 minutes and more for other providers to handle your query in the past will appreciate the speediness of this level of response. 

Comments

2

Likes

Read more
Simon Guest (3)
01 June 2016

TaxCalc CloudConnect at Accountex

TaxCalc recently showcased its latest development, TaxCalc CloudConnect. The service connects your desktop software to a cloud database, which we store and back up for you.

Here's our Commercial Director, Steve Checkley, discussing the service with François Badenhort of AccountingWeb.

Comments

3

Likes

Read more
Simon Guest (3)
11 May 2016

Ramping up – why a rush of new customers can be good news for existing ones

Customers. It is all about customers. Attracting new customers is obviously important for any business, as is offering new products and services that existing customers can buy. However, what matters most is looking after the customers that you already have. Of course, that’s not a new principle but it is one that is easy to lose sight of when things get busy.

Comment

6

Likes

Read more

How to subscribe

Get the TaxCalc news as soon as we publish it!

To sign up, please log in or create an account.

Log in

How to comment

If you already have a TaxCalc account, you can comment on any articles written here.

To avoid using your actual name, you can create a special ID. Just log in and visit your customer account to create it.

Create your ID