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These days, practices expect their tax and accounting software to enable them to operate freely in the same way that many other cloud-based applications would allow. But for users of certain solutions, the experience of processing tax and accounts remotely has fallen far short of expectations. Losing data when internet connections fail; poor security and back-up; incompatibility between desktop and cloud software; issues with iXBRL tagging – these are just some of the issues raised and reported in the accounting press.
I joined TaxCalc last year. Having come from a different software house it was a breath of fresh air to see the positive way tasks are collaboratively approached here. It’s evident that everyone is passionate about the work they do for our customers. My background is implementing software into new practices and reviewing existing setups to ensure the software is used efficiently as early as possible.
Looking after our customers is at the heart of what we do at TaxCalc. Our award-winning support is just one of the things that sets us apart from our competitors. Here we meet Melissa Field, Customer Support Manager, who heads up the team that makes it happen.
Here at TaxCalc we have a fantastic team and are very proud of our people. So that you can get to know us better, we'd like to introduce you to a different member of our staff. This time we focus on Jamie Royston-Smith in our Sales Team.