Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Practice Management
VAT Filer
CloudConnect
Anti-Money Laundering
 Support home
Video Training Guides
NEW

Hot Topics
SimpleStep Guides
Release Notes
Technical
Known Issues

 Service Status
Useful Links
MTD for Agents MTD for Businesses What is MTD
Preparation
Agent Services Account
MTD for VAT
MTD for Income Tax 		MTD for VAT
Digital Record Keeping
Quarterly Updates
Step-by-step Guide 		HMRC's MTD Timeline
TaxCalc's MTD Journey

Support

Find the answers you need in our comprehensive Knowledge Base.

Popular search topics: Coronavirus Support Schemes for CT600s, Where Do I Enter SEISS grant information?, How to resolve the white screen issue on my Mac

Please read our Customer Charter and Code of Conduct
(PDF download 2.9Mb)

Get started with our video training guides

Whether you are new to TaxCalc, a seasoned user, training a member of staff or looking to complete your Self Assessment return. Choose the training guides appropriate to you.

Find out more

Choose a product from our Knowledge Base

Practice
Manager
Accounts
Production
Tax Return
Production
VAT Filer
CloudConnect
Anti-Money Laundering
Company Incorporator
Companies House Forms

Need support for our Individual products?

Hot Topics

Discover the latest news and what’s trending by product in our Knowledge Base

SimpleStep® Guides

Technical Guides
  1. How Do I Customise Practice Manager?
  2. How Do I Skip The Login Process?
  3. 1046 Error
  4. How Do I Create A Task?
  5. How Do I Create A Tax Return?
  1. TaxCalc Crashes during installation or update
  2. How do I move to a new computer, including to...
  3. How to resolve the white screen issue on my Mac
  4. Cannot connect to database error message appears when starting TaxCalc
  5. How do I update TaxCalc to the latest version?
See more articles >
See more articles >

Service Status

See below for any updates which may affect filing or use of these modules

HMRC
Self-Assessment
Corporation Tax
VAT
MTD VAT
Online Agent Auth
Self-Assessment API

There are currently problems affecting one or more of the above services which might prevent some functions from working as required.

More information is available here.

Companies House
CH Forms
CH Integration
Company Incorporator
Bookkeeping
Xero
FreeAgent
QuickBooks
Other
AML Identity Checking
Document Manager
eSign

CloudConnect status

Status unavailable. You either do not have a licence for CloudConnect or you are not logged in.
Log in here

Send us an email

We usually respond to emails within 1 working day.

Who would you like to contact?

Please enter your contact information

Your questions to us

To help you as quickly as possible, please give as much detail as you can.

All fields are required unless marked optional.
 

Speak to our support team

We usually answer calls within 60 seconds.

0345 5190 882

If you are calling from outside the UK please click here.

 

Support hours

Monday – Friday: 9:30am – 5:00pm
Email and telephone support

Excluding UK bank holidays

 

 

Start a remote connection

This enables us to help you more effectively with certain problems. For this service to work you need to be in contact with our Support Team.


START SESSION


Throughout the year we normally answer calls within 60 seconds,
though this may be slightly longer in January.