TaxCalc Blog

January? The best time of year to call TaxCalc Support?

Sounds unlikely? Surely most firms expect to wait a little longer for support from their software suppliers in the run up to the return filing deadline? True, but I’m pleased to say things are different for TaxCalc customers.

Maintaining excellence in Customer Support is as important to us as every other aspect of our business offering. Other providers might identify Support as an easy target for cost-savings. We, on the other hand, invest heavily in our Support team to provide a prompt, and technically-superior service to our customers. For instance, we place great emphasis on answering our Support Line in seconds rather than minutes. I’m exceptionally proud to tell you that our team achieved an average of only 22 seconds to answer our customers during January. Those of you who’ve had the ‘pleasure’ of waiting for 20 minutes and more for other providers to handle your query in the past will appreciate the speediness of this level of response. 

Our CEO Tracy discusses the importance of integrating innovation into our corporate culture.

Our CEO Tracy is a lady with great experience in many different aspects of the business world. She's famous here at TaxCalc for providing an opinion or pearl of wisdom on the widest range of subjects, from Tax to Trump. Recently Tracy has contributed insights and features to a number of business publications. Here Tracy discusses the importance of integrating innovation into our corporate culture.  

Meet the team - Daniel Smith

I joined TaxCalc last year. Having come from a different software house it was a breath of fresh air to see the positive way tasks are collaboratively approached here. It’s evident that everyone is passionate about the work they do for our customers. My background is implementing software into new practices and reviewing existing setups to ensure the software is used efficiently as early as possible.

CloudConnect: Katie Hewitt discovers the cloud without compromise

These days, practices expect their tax and accounting software to enable them to operate freely in the same way that many other cloud-based applications would allow. But for users of certain solutions, the experience of processing tax and accounts remotely has fallen far short of expectations. Losing data when internet connections fail; poor security and back-up; incompatibility between desktop and cloud software; issues with iXBRL tagging – these are just some of the issues raised and reported in the accounting press.

Stay at the top of your game this Self Assessment season

FOUR SMALL CHANGES. ONE BIG DIFFERENCE TO YOUR WELL-BEING

Do you dread the Self Assessment season knowing you’re going to be on your knees by the end of January, feeling totally burnt out?

What if this year was different and you made a few simple lifestyle tweaks that made a massive difference to your energy and focus?

TaxCalc has teamed up with healthy lifestyle expert Rachel McGuinness from Zest Lifestyle to help you boost your energy through January.

This guide is divided into four parts:

1. Sleep Well
2. Eat Smart
3. Move More
4. Chill Out

Just as TaxCalc software makes life easier during this busy time, this guide will help reduce your stress and stay at the top of your game.

End-of-year update on MTD

Every month brings us closer to the launch of Making Tax Digital. Even though the official launch date (or even year for that matter) is yet to be confirmed, you can rest assured that here at TaxCalc we’re actively engaged in developing solutions that will make the transition to MTD as hassle-free as possible. We’ve even reframed our go-to-market position as the Digital Tax People to emphasise our focus and commitment to making MTD work for businesses and accountancy practices.

Meet the team - Melissa Field

Looking after our customers is at the heart of what we do at TaxCalc. Our award-winning support is just one of the things that sets us apart from our competitors. Here we meet Melissa Field, Customer Support Manager, who heads up the team that makes it happen. 

Our CEO Tracy shares her experiences of expanding TaxCalc to Real Business Founders Diaries

Our CEO Tracy is a lady with great experience in many different aspects of the business world. She's famous here at TaxCalc for providing an opinion or pearl of wisdom on the widest range of subjects, from Tax to Trump. Recently Tracy has contributed insights and features to a number of business publications. Here's one of her latest articles. We hope you enjoy!