TaxCalc Blog
News and events from TaxCalc
Support
Gathering Customer Feedback
We are now in the second week of January and we are pleased to report that, in Support, we are exceeding expectations with an average wait time of just 26 seconds last week.
I mentioned in my previous article that we listen to our customers, and we really do! Part of our review process for cases involves looking at how many customers would like a feature or change to be implemented, so we rely on customers telling us what they want…
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Customer Service at TaxCalc
At TaxCalc, we care about our customers and providing excellent customer service is at the heart of the business. HMRC wait times have been in the news a lot recently and of course it comes as no surprise to anyone that, during a recent Which? Survey, it was revealed that their average wait time between 25 September and 2 October 2015 was 38 minutes – and this wasn’t even during January, the busiest time of the Self Assessment season!
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