TaxCalc - licensing problem

We're currently investigating an issue affecting the licensing of TaxCalc, which in turn may create an issue with you connecting to your database. We are looking at this as a priority.  This may also affect the use of eSign, AML ID checks, Bookkeeping integrations and some filing attempts.

15:45 - Further monitoring showing login and access to eSign, AML ID checks etc., are operating as expected now. This message will come down at 17:00, assuming no new reports.

15:00 - we're currently monitoring a change which has showed initial positive results.

14:00, 13:00, 12:00 - the issue continues to be investigated

11:00 - we're seeing some users be able to log in as needed but are continue to investigate.

10:30, 10:00, 09:30 - the issue continues to be investigated

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  • Getting started with Document Manager guide

Getting started with Document Manager guide

Learn how to store, share and manage client documents securely with this step-by-step guide on Document Manager, powered by SmartVault.

Download the guide for free

Set up Document Manager quickly and start storing, sharing and managing client documents securely. All within TaxCalc.

This step-by-step guide walks you through everything you need to get started, from activating your account and adding users, to uploading documents and sending them for electronic approval. It also explains how to connect Document Manager to TaxCalc, so you can link client records and avoid duplication.

It’s ideal for practices setting up Document Manager for the first time, or teams looking to introduce a more efficient way to manage documents and approvals. By the end of the guide, you’ll be ready to organise documents in one place, share files securely with clients, and streamline your workflow from preparation through to final sign-off.

document-manager-getting-started-guide

Ready for more?

Find out more about Document Manager, powered by SmartVault, including how to purchase and download the software.