Before switching to TaxCalc, Allchurch and Co was using its previous provider for seven years. Over time, the software became increasingly inefficient and frustrating to use.
“It was quite clunky and slow to respond. There were a lot of manual workarounds. Carly had to constantly call helplines and manually fix things. It just wasn’t very fluid.”
The team found themselves spending excessive time on technical fixes that added no value to client service. “We don’t bill by the hour, we do fixed pricing, so it was just absorbing our time,” Ellie says. “Our old software provider didn’t seem to be moving forwards. If anything, it felt like it was going backwards in terms of software development.”