TaxCalc - licensing problem

We're currently investigating an issue affecting the licensing of TaxCalc, which in turn may create an issue with you connecting to your database. We are looking at this as a priority.  This may also affect the use of eSign, AML ID checks, Bookkeeping integrations and some filing attempts.

15:45 - Further monitoring showing login and access to eSign, AML ID checks etc., are operating as expected now. This message will come down at 17:00, assuming no new reports.

15:00 - we're currently monitoring a change which has showed initial positive results.

14:00, 13:00, 12:00 - the issue continues to be investigated

11:00 - we're seeing some users be able to log in as needed but are continue to investigate.

10:30, 10:00, 09:30 - the issue continues to be investigated

‘We got more returns done earlier, with support we could rely on’

Advoco moved away from a long-standing provider to TaxCalc, gaining faster support and completing more tax returns earlier in the year.

Case study logo–Advoco

22

Staff

50%

or more tax returns completed by June.

See why Advoco switched from IRIS to TaxCalc

Hear how it made the switch, improved turnaround times and benefited from faster, more reliable support.

Needing better, more responsive support

After years with the same provider, it felt support had slipped and wanted a system backed by faster, clearer help when needed.

Alan Rogers, Accountant at Advoco said:

"If I send an email in the afternoon, they respond by the next morning - very, very prompt support."

 “It’s been really beneficial… the support is very prompt and always very clear.” 

Why UK accounting practices are switching to TaxCalc

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Transparent prices

Predictable prices aligned to what you actually use. No hidden escalations, long contract lock-ins, or forced upgrades.

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Quick and easy onboarding

Dedicated migration and onboarding support, plus ongoing training, ensures transitioning from your current platform is fast and smooth.

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Simple, compliant software

Guided step-by-step workflows and a clear interface makes TaxCalc software simple to learn and use, while remaining compliant.

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Support from experts

Regular software improvements, plus reliable support from a UK-based team that you can reach by phone, email or in-product tickets.

Ready for better support and faster turnaround?

Switch to software that helps you get work done earlier and keeps you supported when it matters.

Get a quote Take a trial