Reliable, UK-based assistance

TaxCalc support

Search the TaxCalc website or knowledge base for quick answers, get help directly via the app, or contact our UK-based experts by email or phone. However you choose to get support, it's all included with your subscription.

Support on your terms

Whether you prefer to search independently, learn from a live walkthrough, or connect with fellow users, TaxCalc has you covered.

TaxCalc support centre

Get to grips with the TaxCalc product suite and find answers to your most pressing questions at your own pace.

Free, live demos

See how TaxCalc products can improve your workflows, overcome common challenges, and deliver quick wins for your practice.

The TaxCalc community

Tap into a growing Facebook group where TaxCalc users swap tips, troubleshoot problems, and discuss what's working in their practices.

Unlimited support included as standard

Get dedicated TaxCalc support from a UK-based team with accountancy backgrounds who understand practice life. Call or email as often as you need – it's all included in your subscription, with extended hours during January to keep you covered through filing season.

Row of desks in a clean, modern office with smiling customer support agents speaking to customers

Free weekly training sessions

Join live sessions covering everything from first steps to advanced features. Ideal for onboarding new staff, revisiting a specific module, or discovering capabilities you haven't explored yet. Can't make a live session? Watch the recordings in your own time.

Illustration of the Accounts Production UI

Accounts Production training

Get to grips with financial reporting workflows – from trial balance import to Companies House filing – and learn time-saving techniques for everyday tasks.

Illustration of the Tax Return Production UI

Tax Return Production training

Build confidence preparing and filing returns. Learn to navigate complex scenarios, validate submissions, and catch errors before they reach HMRC.

Illustration of the Engager UI

Engager training

Explore client onboarding, workflow automation, task tracking, and integration with TaxCalc's tax and accounts products.

Trusted by over 12,000 UK practices

TaxCalc’s support and onboarding team has helped practices through software transitions, busy filing seasons, and everything in between.

Training videos for every experience level

Want to take a closer look at our products? Learn at your own pace with introductory videos for new users and deep-dives into advanced features for TaxCalc veterans.

Illustration of the Getting Started with TaxCalc training video
TaxCalc support options

Get the right support, the right way.

Whether you need help with a tax return, a technical issue or a general product question, our UK-based support team is here to help. Choose the route that gives us the right information to solve your query faster.

In-app support

Raise a support ticket directly from TaxCalc, with the option to send an anonymised copy of an open tax return when needed.

  • Best for tax return-specific queries

  • Send useful diagnostic information securely

  • Helps our team investigate issues faster

  • Open TaxCalc, go to Help > Contact TaxCalc Support

Email support

Email our dedicated support inbox with as much detail as possible, including screenshots where useful.

  • Best when you need to include screenshots

  • Useful for technical issues or detailed questions

  • Helps the team get to the root of the problem

  • Email: support@taxcalc.com

Phone support

Speak directly to a member of our UK-based support team during support hours.

  • Best for queries that are easier to explain live

  • Speak to someone who understands TaxCalc

  • Get guidance on the next best step

  • Call: 0345 5190 882

Support hours

Our email and telephone support team is available during standard working hours, with extended cover during January filing season.

  • Monday to Friday, 9:30am to 5:00pm

  • Extended hours during January

  • Support designed around key filing periods

Remote sessions

Sometimes it's easier for the support team to see exactly what you're seeing. Start a remote session to give them direct access to your screen and resolve issues together. You'll need to be in contact with our support team first.

Smiling customer support agent in a striped green jumper sitting at her desk and speaking to a client over her headset