TaxCalc Training

Free tax production training
Secure your spot
← Back to careers

Careers at TaxCalc

Customer Support Technical Executive

Join our customer support team and play a key role in delivering the exceptional technical support experience that TaxCalc customers rely on.

Office-based - Wokingham - 3 Days per Week Support Office-based, 3 days per week Full-time, Permanent Competitive
Apply for this role View all opportunities

About the role

As a Customer Support Technical Executive, you will be part of a team providing 1st line technical support to TaxCalc customers via phone, email and remote sessions, helping to investigate, diagnose and resolve application, environmental and hardware issues.

You will be the first point of contact for customers experiencing technical difficulties, and your ability to communicate clearly and calmly while working through complex problems will be central to the role.

What you’ll be doing

  • Provide 1st line technical support to TaxCalc customers via phone, email and remote sessions.
  • Investigate, diagnose and resolve application, environmental and hardware issues.
  • Communicate clearly and calmly with customers experiencing technical difficulties.
  • Contribute to the creation of knowledgebase articles and FAQs.
  • Support the rollout of application updates.
  • Escalate issues where appropriate.

What we’re looking for

  • 2 years customer support helpdesk experience, telephone-based, is essential.
  • At least 1 year in a technical support capacity.
  • Strong working knowledge of Windows operating systems, including Windows 10/11 and Server environments.
  • Genuine technical ability combined with a strong commitment to customer service.
  • Ability to work through complex problems clearly and calmly.

Nice to have

  • Experience supporting Linux and Mac OS applications.
  • Familiarity with PostgreSQL or SQLite.

Why join TaxCalc?

This is a role for someone who combines genuine technical ability with a real commitment to customer service, and who understands that how we resolve an issue is just as important as the resolution itself.

Ready to apply?

To apply, please send your CV and a short note explaining why you are interested in the role.

What to include

  • Your latest CV
  • A short note about why you are interested in this role
  • Any relevant portfolio, examples or links, where applicable
Email your CV and note
Careers

Where purpose meets ambition

Grow your career at an accounting software company that’s growing fast, while staying small enough to know and value every person.

The TaxCalc team on stage at Fusion25

A culture that runs deeper than a mission statement

Be part of a culture where customers come first and good ideas are encouraged, shared, and acted on. At TaxCalc, we communicate openly, make decisions with confidence, and look out for each other.

Your opinion matters

Great ideas come from anywhere. No matter your role or team, your voice matters and your input helps shape how we work and improve.

See the full picture

We share context openly, so you understand not just what you’re working on, but why it matters. Knowing the bigger goal helps everyone do their best work.

Knowing each other

We’re small enough to know each other personally, your strengths, and what you’re working on.

Support you can rely on

We look after each other. Whether it’s sharing knowledge, lending a hand, or stepping in when things get busy, you’ll always have supporting colleagues around you.

Be yourself

You won't need to change who you are to fit in. We value everyone as individuals, not roles.

Grow together

As we grow, so do the opportunities. New projects, broader responsibilities, and continuous learning means there are plenty of ways to develop and progress as part of the business.

What to expect when you apply

Applying for a job can be frustrating. We strive to make it straightforward, with clear stages, quick decisions, and no one left waiting.

Application

Send your CV via our website. If there's a potential fit, we’ll set up a quick introductory call to get to know you and answer your initial questions.

Interview

We’ll invite you to a series of interviews where you'll meet key people from the team. Depending on the role, we might also ask you technical questions and give you a practical task.

Onboarding

If it's a good fit on both sides, you'll receive an offer. Onboarding starts straight away, giving you time to settle in and get up to speed.

Benefits

We offer a competitive salary alongside benefits that support your health, wellbeing, and future.

Flexible working

Check-Single

Hybrid working model

Check-Single

25 days' annual leave

Check-Single

Your birthday off

Financial security

Check-Single

Pension scheme

Check-Single

Income protection

Check-Single

Death in service cover

Check-Single

Company sick pay

Health and wellbeing

Check-Single

Medicash health plan

Check-Single

Telus Wellbeing platform

Check-Single

Digital dentist access

Check-Single

Free eye tests

Take the next step with TaxCalc

Whether you've found a role that suits or just want to register your interest, TaxCalc would like to hear from you.

Explore roles Email the team