Knowledge Base - Mac

Mac

	Can I run TaxCalc on a Mac? We're working to make TaxCalc available to all our Mac customers. In the meantime, access depends on your type of TaxCalc account and Mac specifications. We currently have three versions of the TaxCalc program. Not all versions of TaxCalc can be run from a Mac computer. If the Mac computer meets...
	07 Sep, 2018 Views: 5689

	How to install the Mac version of TaxCalc The process to install the Mac version is the same for Individual and Practice users. The installation does not use an installer file as such but instead copies the application into the applications folder and then runs the configuration when the program is started. You can use this guide to...
	22 Feb, 2023 Views: 4693

	How do i change the font size in TaxCalc for the Mac On occasion users may want to change the test size inside TaxCalc on a Mac. There is no facility inside the program to change the settings, any changes have to be made in the Operating System. Change Display resolution if you have a Mac that permits you to change the display...
	18 Mar, 2016 Views: 3455

	How do I transfer tax return files from Windows to TaxCalc on Mac If you have already started your returns, it is possible to transfer data from TaxCalc on Windows, as well as import returns directly from Prior years as far back as 2012. Despite this TaxCalc 2012 itself, and earlier versions, will not run on Mac. Returns from 2011/12 or before will need to be...
	28 Dec, 2018 Views: 3001

	How to reset the licence details on a Mac On occasion you may need to reset your licence details on a mac. This may be required if: you have changed your password for the website login and the program is not asking you to enter the new email/password details you get an Error Code 31 telling you the licence details are incorrect, or ...
	27 Dec, 2019 Views: 2521

	Anydesk configuration on Mac systems Follow through the below instructions to assist with setting up an AnyDesk session on mac. IMPORTANT - If the customers broadband is TalkTalk, they will need to visit their online portal or contact TalkTalk customer service to get AnyDesk.com unblocked. For further information, see attached...
	09 Mar, 2023 Views: 2191

	Error: After I run the update to TaxCalc for the Mac it won't open – it says the 'identity of the developer cannot be confirmed' Some users have reported that you might get the following error message after updating TaxCalc for the Mac: This is due to the security settings on the Mac. You can resolve this by going through the following steps: Open the Finder. Open the Applications folder. Control-click or...
	24 Mar, 2020 Views: 2011

	How do I manually remove TaxCalc from my Mac? To remove TaxCalc from a Mac, follow these steps: Open the Applications folder. Delete all instances of the TaxCalchub application. Go to users home folder > library > application Support folder – if the library folder isn't visible, go to Finder > Go > Go to folder and type '...
	20 Oct, 2021 Views: 1729

	Full uninstall and reinstall of TaxCalc on Mac OS These instructions will guide you through the uninstallation of the TaxCalc program and the removal of the database and licence information from your Mac system. Standalone Practice and VAT module users utilise the database to store data. You should ensure that you have a backup of your database...
	25 Feb, 2022 Views: 1290

	What has happened to manually adjusting the font size in Practice Manager In previous versions of TaxCalc it was possible to change the size of the text for Practice Manager by going to View > Text Size. This has now been changed and the application will automatically set the font size based on the display settings on your machine. This has been designed so that...
	17 Oct, 2019 Views: 1205

	When printing, a Mac app opens the pdf preview instead of Adobe reader (Parallels under OS-X). On some machines when printing in the Windows version using parallels on a Mac, the output opens in a Mac application instead of Adobe Reader inside Parallels. In the newer versions of Parallels you have the ability to set the default app for any file across either operating systems. It looks...
	18 Mar, 2016 Views: 1098

	Help files not visible on a Mac On the 22nd October 2021 we updated the installation media for our Mac users. If you are experiencing the problems detailed in the article below please firstly re-download the Mac installer from your TaxCalc account under My Account \ My Products and Services and try the installation again. If...
	22 Oct, 2021 Views: 855

	How do I use Mail Merge in the Mac version of TaxCalc? Mail Merge allows you to export client data into Microsoft Word documents, including letters and forms. You can access Mail Merge via Practice Manager. The following process shows you the basic steps on how to use Mail Merge on a Mac. The steps are slightly different if you are using the 2011 or...
	17 Oct, 2019 Views: 752

	On my Mac TaxCalc opens then immediately closes with an error message. The message "This program is not compatible with your Mac" may be shown when you try to start TaxCalc. This behaviour will be seen if you are trying to run TaxCalc for the Mac on a version of OS-X that is not supported by TaxCalc. TaxCalc needs OS-X 10.11 (El Capitan) or greater in order to...
	28 Dec, 2018 Views: 736

	I get the message "Network Connection required" when using a Mac but I do have a network connection Some users have reported that while they are able to download and install the Mac version of the TaxCalc software, they are unable to start the program the first time following installation, and the following message is shown Network Connection required Press [OK] when your network connection...
	18 Mar, 2016 Views: 720