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Can I run TaxCalc on a Mac?
We're working to make TaxCalc available to all our Mac customers. In the meantime, access depends on your type of TaxCalc account and Mac specifications. We currently have three versions of the TaxCalc program. Not all versions of TaxCalc can be run from a Mac computer. If the Mac computer meets...
rating 15 Sep, 2017 Views: 2544
How do I transfer tax return files from Windows to TaxCalc on Mac
If you have already started your returns, it is possible to transfer data from TaxCalc on Windows, as well as import returns directly from TaxCalc 2012, 2013, 2014, 2015, 2016 and 2017. Despite this TaxCalc 2012 itself, and earlier versions, will not run on Mac. Returns from 2011/12 or before will...
rating 29 Mar, 2017 Views: 1430
How to reset the licence details on a Mac
On occasion you may need to reset your licence details on a Mac. This is sometimes required if: you have changed your password for the website login and the program is not asking you to enter the new email/password details you get an Error Code 31 telling you the licence details are incorrect,...
rating 18 Mar, 2016 Views: 1264
How to install the Mac version of TaxCalc
The process to install the Mac version is the same for Individual and Practice users. The installation does not use an installer file as such but instead copies the application into the applications folder and then runs the configuration when the program is started. You can use this guide to...
rating 27 Mar, 2017 Views: 1097
Withdrawal of Support for Mac 10.6 (Snow Leopard)
Since the TaxCalc update in November 2015, we have been unable to support our software and services on computers that run the Mac 10.6 (Snow Leopard) operating systems. Why are you withdrawing support? Mac 10.6 was released in August 2009 and was formally retired by Apple on 26 February 2014....
rating 28 Mar, 2017 Views: 847
Error: After I run the update to TaxCalc for the Mac it won't open – it says the 'identity of the developer cannot be confirmed'
Some users have reported that you might get the following error message after updating TaxCalc for the Mac: This is due to the security settings on the Mac. You can resolve this by going through the following steps: Open the Finder. Open the Applications folder. Control-click or...
rating 09 Jan, 2017 Views: 790
When printing, a Mac app opens the pdf preview instead of Adobe reader (Parallels under OS-X).
On some machines when printing in the Windows version using parallels on a Mac, the output opens in a Mac application instead of Adobe Reader inside Parallels. In the newer versions of Parallels you have the ability to set the default app for any file across either operating systems. It looks...
rating 18 Mar, 2016 Views: 637
I get the message "Network Connection required" when using a Mac but I do have a network connection
Some users have reported that while they are able to download and install the Mac version of the TaxCalc software, they are unable to start the program the first time following installation, and the following message is shown Network Connection required Press [OK] when your network connection...
rating 18 Mar, 2016 Views: 442
What has happened to manually adjusting the font size in Client Hub
In previous versions of TaxCalc it was possible to change the size of the text on Client Hub by going to View > Text Size. This has now been changed and the application will automatically set the font size based on the display settings on your machine. This has been designed so that the user...
rating 20 Mar, 2017 Views: 424
On my Mac TaxCalc opens then immediately closes with an error message.
The message "This program is not compatible with your Mac" may be shown when you try to start TaxCalc. This behaviour will be seen if you are trying to run TaxCalc for the Mac on a version of OS-X that is not supported by TaxCalc. TaxCalc needs OS-X 10.8 (Mountain Lion) or greater in order to...
rating 28 Mar, 2017 Views: 376

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