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Update Failed - Error updating TaxCalc
In certain circumstances, users may encounter the below error message: This is due to a subsequent update or hotfix being released. If you use the practice version of TaxCalc (with Practice Manager and the log in screen when opening TaxCalc usually), please ask your TaxCalc hub...
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05 Apr, 2022
Views: 14516
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TaxCalc crashes during installation, updating or running the software (OpenGL)
For security and functionality reasons, TaxCalc have upgraded some of the components used in the program. In a small number of cases the graphics drivers used on some machines can cause unexpected issues, and one of the following errors may occur when installing, updating or running the software: ...
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15 Feb, 2023
Views: 13126
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How to install the Mac version of TaxCalc
The process to install the Mac version is the same for Individual and Practice users. The installation does not use an installer file as such but instead copies the application into the applications folder and then runs the configuration when the program is started. You can use this guide to...
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22 Feb, 2023
Views: 4699
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How to install the Windows version of TaxCalc
The process to install the Windows version is broadly the same for Individual and Practice users. Running an installation will install a new version or update an existing copy of TaxCalc. Download the latest version of TaxCalc. Depending upon the version you have, you may be offered TaxCalc for...
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13 Jan, 2021
Views: 4391
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Application Version Mismatch
When you update the TaxCalc program, the following message may be shown: Application Version Mismatch TaxCalc cannot start because the application and database versions are not in sync. Please shut down TaxCalc and try running the installer again to rectify the problem. For more guidance on...
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18 Mar, 2016
Views: 3880
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Cannot make a backup when TaxCalc needs updating (CloudConnect customers only)
Some customers have experienced a problem when trying to update their copy of TaxCalc on the TaxCalc CloudConnect platform. The following message is received: Once running v11.15.087 or later, you will also receive the following notification: The program will not let users make a backup...
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09 Mar, 2023
Views: 2555
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Error Updating Database
Users may experience an Error updating database error message after ; Restoring from backup. Restoring from an old backup file created on version 11.7.061 or earlier into the latest version of TaxCalc. Updating an old version of the program. If the latest installer is used to...
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07 Feb, 2022
Views: 2552
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How do I check if my TaxCalc is up to date?
It is always recommended to be running the latest version of TaxCalc. This will ensure that you have the most up-to-date functionality and stability in the programs performance. There are 2 different ways to check for software updates internally within the application. Go to Help > Check...
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29 Mar, 2017
Views: 2119
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Will my annual subscription include any updates?
TaxCalc will include software updates regularly that are downloaded from the internet. This will include improved stability to the product and any new additional functionality that may have been added. The application will check for updates and licence terms each time it starts up on the computer....
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18 Mar, 2016
Views: 558
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Error message 'Authorisation details not found' appears on workstations when using network version of TaxCalc
Some users have reported that after updating their login details on the TaxCalc website, additional machines (workstations) may get the error message Authorisation details not found. This is because when the system was set up the workstations couldn't 'see' the server properly and a file called...
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27 Dec, 2019
Views: 524
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How do I update the TaxCalc software on a computer that is not connected to the Internet?
The TaxCalc software cannot be updated if your computer is not connected to the internet, as it requires an active connection to download the relevant plugins and detect the correct licence.
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02 Mar, 2018
Views: 484
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Installing TaxCalc from command-line for Enterprise customers.
We have added some command-cli switches to the installer for simplified deployment. /QUICKMODE This switch allows the installation of the main program to run without requiring user interaction /ACCEPTEULA This switch allows the installation to complete without interaction due to having to...
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26 Oct, 2017
Views: 410
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"Unable to register resource file" error when updating TaxCalc
Some users have reported the below error message when attempting to update TaxCalc. Please note this error should only affect Windows users. If you are running a different operating system, please contact our support team for further assistance. This means that there has been an error in...
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07 Feb, 2020
Views: 343
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