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Technical
 
How do I import a return between non-consecutive years?
If you can't access a copy of the previous year’s tax return prepared in TaxCalc but do have a copy of a return from an earlier year, you may wish to bring this forward to the current year to retain personal information, basic entries and HMRC filing credentials. You can only directly...
rating 07 Feb, 2017 Views: 13352
"Can't open this file. There's a problem with the file format" when trying to print preview in TaxCalc using Windows 8/8.1
You might get the following error message instead of a pdf preview window when printing from TaxCalc using Windows 8 or 8.1: Can't Open this file. There's a problem with the file format This could be caused by one of two issues: Adobe Reader isn't installed. Adobe Reader isn't the latest...
rating 28 Oct, 2015 Views: 12947
Why can't I print my document or create a PDF?
If you're having problems printing or creating a PDF this could be due to a problem with the installation or configuration of Adobe Reader. If you're using TaxCalc 2015 or newer you can switch to TaxCalc Viewer instead. For more information read How do I enable TaxCalc Viewer? If your problem is...
rating 13 Mar, 2017 Views: 12015
Moving TaxCalc to a new computer (Individual User)
On the Old PC Before starting you should know the location of the data files. Start the TaxCalc program and select a file within an appropriate year. The file location will be shown in the ‘File Info’ at the bottom of the screen. In the example shown above, the information for John...
rating 27 Mar, 2017 Views: 8190
Moving TaxCalc to a new computer (Practice user – standalone)
Moving TaxCalc to a new PC is a four-step process (see below). The instructions are broadly the same whether you use the SQLite database or Postgres but any differences are noted. If you store tax returns outside the database, contact our Support team before continuing. 1. Make a backup (old...
rating 14 Mar, 2017 Views: 7826
How do I configure my firewall software?
To allow TaxCalc to access the internet you may have to configure your firewall software. Follow the steps for your particular firewall. AVG Internet Security Delete the application rule for TaxCalc, then grant access the next time you're asked: Close TaxCalc. Open AVG Internet Security. ...
rating 09 Jan, 2017 Views: 7542
How to send a manual Health check
In order to diagnose certain issues it may be necessary to send TaxCalc a Health Check. Normally this is done from inside the program. If, however, you cannot open the program, you can send a Health Check manually: Click Start > All Programs > TaxCalc Hub > Support Tools > Health...
rating 18 Mar, 2016 Views: 5179
How do I find a missing file? (Individual, Partnership and Limited Company users)
When using TaxCalc's Individual, Partnership and Limited Company range of products, all returns that you create are stored on your local machine as return files. The files will be named with the following extensions: Individual – .tcsXX (where XX is the relevant tax year – for example...
rating 22 Mar, 2016 Views: 4321
Error Licensing application - Error Code 36: "You have exceeded your permitted copies of TaxCalc..."
The following error message is displayed when trying to start TaxCalc: This message appears when the licensing server indicates that the licence is already in use on the maximum permitted number of machines. By default, you are allowed to install TaxCalc on two machines. Network users can...
rating 18 Mar, 2016 Views: 4210
When licensing TaxCalc I get the error: Product not purchased
If you receive this error message when trying to license TaxCalc, it means that: you haven't yet purchased the product. or (for Practice products) the licence has expired. However, if you have successfully purchased or renewed your software, there might be an issue with the system clock on...
rating 16 Mar, 2016 Views: 4073

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