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Withdrawal of Support for Windows Vista

Article ID: 2642
Last updated: 28 Jun, 2017

From the 1 April 2017, we will no longer support our software and services on computers that run on Microsoft Vista operating systems.

Why have we withdrawn support?

On 10 April 2012, Microsoft formally retired their mainstream support for the Windows Vista operating system. It was announced that they would continue to provide security and other critical updates until 11 April 2017.

Will my software continue to run?

From 1 April 2017, we will no longer test our software on the Windows Vista operating system. If you choose to use it past this time, you do so entirely at your own risk. HMRC could, for example, dictate that old security standards used by Vista are retired (as was the case with Windows XP), which will result in the loss of the ability to file online.

As time progresses, there is a greater risk of us having to update our software for other reasons that may cause it to break completely on Windows Vista.

What will happen if I call your support team?

We will, of course, help you if you need to migrate your TaxCalc software to a newer computer. Unfortunately, we will be unable to assist if you continue to run TaxCalc on Microsoft Vista.

You can find out more about moving your software and data to a new computer (whether to a new PC or Mac) in our Knowledge Base article -  How do I move to a new computer, including to a different operating system?

Article ID: 2642
Last updated: 28 Jun, 2017
Revision: 1
Views: 973
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