Article ID: 2588
Last updated: 16 Aug, 2021
Scheduled maintenance downtimeTaxCalc will perform essential maintenance upgrades wherever possible within the following scheduled periods, during which the servers and service will be unavailable (i.e. 'downtime'):
For more information on the maintenance periods and their relation to service levels, please review Attachment 1 of the Cloud Service Agreement (CSA). Unscheduled maintenance downtimeMaintenance situations may also occur that affect availability outside of the scheduled maintenance periods, as described in Section 4 of the CSA. Other Causes of Server Downtime ErrorThere may be other reasons that cause this error message when attempting to connect to cloud include the below, or please refer to our knowledge base article CloudConnect connection issues.
Issues with Payment for the CloudConnect Service
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