TaxCalc Privacy Policy

At Acorah Software Products Limited ("ASP"), we are committed to protecting your privacy and this Privacy Policy tells you how we collect, use and disclose your personal data. This Privacy Policy has been drafted to comply with the legal standards that currently exist in the United Kingdom and will be modified as ASP determines is necessary to satisfy or exceed legal requirements. We reserve the right to modify this Privacy Policy at any time by notifying our customers, via the main ASP Web site (www.taxcalc.com) of a new or revised Privacy Policy. These modifications will only apply to personal data that you provide to us after the date of the modification, except as may be required by law.

If you would like further information on this Privacy Policy or about ASP’s use of your personal data, we encourage you to contact ASP’s Data Protection Administration (see below). For details concerning your rights under the Data Protection Act 1998, and other applicable legislation, contact the Information Commissioner (www.informationcommissioner.gov.uk).

What Is Personal Data:

"Personal data" is data that can be used to identify you as an individual, and includes your name, mailing address, telephone number, credit card number and may include your email address. We collect your Personal Data through your purchase orders, product registrations or enquiries, as well as from third parties who have advised that they are authorised to share your personal data with us.

How Do We Use Personal Data:

Certain personal data is required for us to supply products and services that you have requested, carry out an agreement with you or take any steps that you have requested. Examples of additional required uses of your personal data include:

• Licensing software products via the internet. In these instances, any information collected in this process will be transmitted over a secure connection to our servers
• Updating you as to the status of your order
• Alerting you to important product revisions or updates to an ASP product/service you purchased
• Ensuring that you are properly registered to receive technical support
• In the event that you submit personal data by telephone, although ASP does not record calls, it may be monitored to:
  • Provide evidence of your order or transaction with us
  • Ensure that we comply with relevant regulatory procedures
  • See that quality standards or targets are being met
  • Protect the interests of national security
  • Prevent or detect crime
  • Investigate the unauthorised use of a telecommunications system
  • Secure the effective operation of our telecommunications system

In addition to the above uses, we may also use your personal data for the following additional purposes and direct marketing ("Additional Purposes") where you have given us appropriate permission:

• To tell you about special discounts on ASP products and services
• To advise you about new ASP products and services
• To advise you about offers from other companies that ASP feels may be of interest to you. (In these instances, ASP forwards the offer to you but does not share your personal data with these other companies.)

To help us improve our products and services and develop new ones, we may also create aggregate data that uses your personal data but in a manner that will not identify you as an individual. For example, we may look at your address to help identify the total number of users of a particular product in a geographic area. Aggregate data is not personal data, as it cannot be used to identify any particular individual.

In order that we can provide you with support on technical issues that you may encounter, we may collect information about your operating system and operating environment. However, this information on its own cannot be used to identify you as an individual.

Occasionally, we may invite you to participate in a survey or provide additional personal data that will enable us to better understand and serve your needs. Any information request marked as optional gives you the freedom to decide whether to respond. Please keep in mind that all information you provide may be used to personalise and improve our customer service operations.

ASP may use certain third-party service providers to help us fulfil your requests. For example, we may use third party service providers to process your credit card payments or ship to you a product that you ordered. In these instances, these third-party service providers are under a contractual duty to restrict their use of personal data to the limited purpose(s) specified by ASP, which at all times shall be consistent with this Privacy Policy. Unless otherwise specified in this Privacy Policy, your personal data will not be transferred to a third party for their independent use without your express consent.

In addition, you should be aware that there are very limited instances under law in which we may be required to disclose the personal data of our customers. If such an instance arises, we shall only release that personal data as required by law.

Marketing Materials:

We want you to have control over the ways in which we will initiate contact with you to provide you with information and materials for the Additional Purposes ("Marketing Materials"). We will provide you with Marketing Materials by telephone and facsimile (as to individuals only) if you have previously notified us that you consent to receiving such calls or facsimiles. If you are a business and do not want to receive Marketing Materials by facsimile, just let us know. For those individuals that have previously notified us that they consent to receiving Marketing Materials by email, we shall restrict those emails to products/services that are similar to those in which the individuals have expressed an interest. If you want to give or withdraw your consent to receiving Marketing Materials in any medium, simply notify ASP. (See "Privacy Policy Questions, Updating Your Personal Data and Preference Notifications", below.) If you advise ASP that you do not want to receive Marketing Materials, ASP shall not be able to provide you with information concerning special discounts and offers for which you may be eligible, or new products or services that may be of interest to you. ASP does not use text messaging or automated calling systems to disseminate Marketing Materials.

Use Of The ASP Web Site:

Here is how and why we use some common Web technologies to manage our Web sites, and to enable you to use certain ASP products and services:

Cookies:

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device, enabling online shopping carts, remembering choices you have made and so on. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu. For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Category 1: Strictly Necessary Cookies

• PHPSESSID – used as an index to record session data on our server (e.g. current order number)

Category 1 cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services like the shopping basket cannot be provided.

Category 3: Functionality Cookies

• login – holds customer’s email address (which is used as the login/account name)

Category 2 cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Our website does not use Category 2 (Performance) or Category 4 (Targeting or Advertising) Cookies.

If you do not accept these cookies and would like to purchase an ASP product or service, you may complete most transactions by calling us on 0845 5190 883.

Links to Non-ASP Web sites:

Our Web site may provide links from our Web site to third party Web sites. If you click on a banner advertisement or third party link, the "click" will take you off the ASP Web site. Once you leave any ASP Web site, any information that you provided to us remains with us and is not forwarded to the next site to which you have linked. Any personal data or other information that is collected by, or which you choose to provide any third party Web site will be subject to the privacy policy of the operators of the third party Web site. ASP is not responsible for the use or protection of personal data you disclose to a third party Web site operator, even if reached from an ASP Web site. Any site that is an ASP co-branded Web site will clearly identify both ASP and the third-party, and any personal data or other information collected through these co-branded sites may be collected and used by both ASP and the third-party unless otherwise stated on that co-branded site.

Protection of Personal Data:

All personal data is collected and stored in a secure manner and is used strictly in relation to this policy and your stated privacy preferences. We employ industry recognised security safeguards to protect personal data that you have provided to us from loss, misuse and unauthorised alteration. When you transmit information to us such as a credit card or bank account number through the ASP Web Site, we provide you access to our server that allows 128-bit encryption of that data as it travels across the Internet. However, under no circumstances, will ASP be responsible or liable for loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of any information to us in any medium.

Privacy Policy Questions, Updating Your Personal Data, and Preference Notifications:

We encourage you to provide feedback on, and to ask questions about, this Privacy Policy, as well as to review and update your personal data as maintained by ASP. At any time you may change your preferences as to the use of your personal data or receipt of Marketing Materials, or request that we delete your personal data from our files. All such communications and inquiries should be sent in writing at one of the following addresses, and we shall respond promptly:

By Post

Data Protection Administration
Acorah Software Products Limited
4 King Street Lane
Winnersh
Berkshire
RG41 5AS

By E-Mail

privacy@taxcalc.com

Please be sure to include sufficient information for us to verify your identity, and locate your file (if applicable), and respond to your inquiry. You should also include your mailing address if you would like us to send you any written materials. ASP reserves the right to take reasonable steps to verify any requests for personal data it receives.